TERMS AND CONDITIONS OF SALE
1. BACKGROUND
1.1 These general terms and conditions (the "General Conditions") apply when you as a consumer (the "Customer") place an order via www.williamandsonsjewelers.com and related pages, (the "Website"). The agreement is concluded between you and William & Sons Jewelers, company reg. no.xxxxx. Detailed contact information and other information about William & Sons Jewelers are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
1.2 The Customer must be minimum 18 years old to order via the Website. William & Sons Jewelers does not, in accordance with Latvian law, accept any credit purchases to persons below 18 years of age. William & Sons Jewelers reserves the right to deny or change a Customer's order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
1.3 William & Sons Jewelers shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. William & Sons Jewelers is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, William & Sons Jewelers will naturally notify the Customer accordingly and await the Customer's approval of the amended price prior to William & Sons Jewelers continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product.
1.4 The Website and all its content is owned by William & Sons Jewelers. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of William & Sons Jewelers.
2. CONTRACTS AND ORDERS
2.1 In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to William & Sons Jewelers's Privacy Policy set forth here.
2.2 A purchase agreement is concluded when William & Sons Jewelers has confirmed the Customer's order and the Customer has received an order confirmation from William & Sons Jewelers via email. William & Sons Jewelers encourages the Customer to save the order confirmation for any future contacts with William & Sons Jewelers's customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by William & Sons Jewelers.
3. CUSTOMER INFORMATION ETC.
3.1 When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about William & Sons Jewelers's processing of personal data is set forth in William & Sons Jewelers's Privacy Policy, which constitutes an integral part of these General Conditions.
3.2 The Customer undertakes to ensure that no one, except the Customer, uses the Customer's log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorised persons may not access the information. The Customer shall notify William & Sons Jewelers without delay if it may be suspected that any unauthorised person has obtained access to the Customer's password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
3.3 If William & Sons Jewelers suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, William & Sons Jewelers is entitled to block the Customer's access to its user account. William & Sons Jewelers is furthermore entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in U.S dollar and do not include payment, which are given separately. 25% VAT is not included in the product price for the EU countries.
The Customer can pay for its purchase in the manner specified on the Website. William & Sons Jewelers is entitled to charge the Customer already in connection with the order. William & Sons Jewelers reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.
8. DELIVERY AND SHIPPING
Since we offer digital products only, items in stock are normally delivered within the 1 working day set forth on the Website (Usually in a few minutes). If you haven not received your order within the delivery time advertised, please contact our Customer Service no longer than 30 working days after the order was placed.
9. RIGHT OF WITHDRAWAL
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered.
10. FORCE MAJEURE
William & Sons Jewelers is not liable for any delays caused by circumstances beyond William & Sons Jewelers's control, e.g. technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, William & Sons Jewelers shall inform the Customer accordingly both at the beginning and the end of the period for the current situation.
13. CHANGES TO THE GENERAL CONDITIONS
William & Sons Jewelers reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after William & Sons Jewelers has informed the Customer of the changes. However, William & Sons Jewelers recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
14. SEVERABILITY
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
15. APPLICABLE LAW AND DISPUTE RESOLUTIONS
William & Sons Jewelers shall not be liable or deemed to be in breach of contract by reason of any delay in performing, or failure to perform, any of its obligations if the delay or failure was due to any cause beyond its reasonable control. Notwithstanding contrary clauses in this Agreement, in the event that William & Sons Jewelers are deemed liable to you for breach of this Agreement, you agree that William & Sons Jewelers liability is limited to the amount actually paid by you for your services, which amount calculated in reliance upon this clause. You hereby release William & Sons Jewelers from any and all obligations, liabilities and claims in excess of this limitation.